Lending Code Group

FLA Lending Code Group Board

Professor Geoffrey Woodroffe (Chairman)

Geoffrey is a Solicitor. He was formerly Director of the Centre for Consumer and Commercial Law Research, Brunel University, and Principal of the College of Law, Chester. He was a Director of the National Consumer Council and the Funeral Ombudsman. He is a consultant with Which?, the OFT and BIS. He is the author of Woodroffe & Lowe’s Consumer Law and Practice (8th Edition 2010).

Nick Lord

Nick Lord has worked in the consumer advice and advocacy field for 25 years. His past posts include senior Money Advice roles at Citizens Advice and National Lead Tutor for the Money Advice Trust. He now works as a consultant in money advice and personal finance issues.

Frances Harrison

Frances has worked in areas of consumer and financial policy and advice provision at the National Consumer Council, Citizens Advice and local authority regulatory services.

Helena Wiesner

Helena is a consumer affairs specialist, with particular emphasis on financial services. She has served as a public interest member of a number of regulatory bodies, most recently as a Council member of the Council for Licensed Conveyancers and was previously Deputy Chairman of the Personal Investment Authority. She has served as a Director of the National Consumer Council, Financial Ombudsman Service and the Investors Compensation Scheme.

Sally Coles

Sally Coles has been involved in and around advice work and training for 30 years. She worked for Shelter for 12 years before setting up her own training and consultancy company. Sally is a MAT and IMA approved trainer and specialises in designing and delivering training courses around best practice models. She has written various articles for advice sector journals and currently writes the ‘ABC of money advice’ column in Quarterly Account.

Claire Whyley

Claire Whyley is a professional researcher, policy analyst, and consumer champion. She is currently a freelance consultant helping organisations develop their capacity to understand and respond to consumer needs, and undertaking specialist research and policy development in the fields of consumer disadvantage, poverty, debt, credit regulation, financial and social exclusion. She is also a member of the Financial Services Consumer Panel.

Peter Tutton

Peter Tutton has been a social policy officer at Citizens Advice since 2004 working on credit and debt issues. In 2012 he joined the Consumer Credit Counselling Service, heading up their policy team.

Industry Practitioners

Judith Mullen, Head of Internal Audit, Paragon Group plc

Chris McAteer, Compliance Manager, MBNA Europe Bank Ltd

Richard Tatford, Operations Director, GMAC UK plc

Elizabeth Mullins, Head of Compliance, Close Motor Finance Ltd

Robert Cholmondeley, Head of Compliance, HFC Bank Ltd

FLA Staff

Megan Charles, Compliance Manager, FLA

Patsy Calnan, Code Administrator, FLA

Hanifa Teladia, Code Administrator, FLA