The Lending Code and Making a Complaint

The Lending Code

The FLA has two Codes of Practice, the Business Finance Code for asset finance and the Lending Code for consumer and motor finance. The Codes require members to deal fairly and responsibly with their customers.

The FLA Lending Code is for customers who have taken out a consumer credit loan with an FLA member, no matter how much it is worth. The Code gives customers more rights than those provided by law. 

It sets out standards of good practice in consumer lending. It is intended to provide assurance to customers that they may buy with confidence from lenders who are members of the FLA. Member companies are bound by the Code at all times in their dealings with borrowers.

The Code is monitored by an independent group made up of independent consumer representatives and a selection of finance houses that subscribe to the Code. Each FLA member has a code compliance officer and internal auditing procedures that ensure they comply with the Code.

Other information

If you want to make a complaint against an FLA member company regarding a breach of the Lending Code, please see our complaints page. This will give you information on the complaints process, and allow you to subit your claim to the FLA team online.  

For other information about ascpects of your loan, your credit record or debt advice, you can also find related publications, which give your further information, such as Money Advice, Paying Your Loan Early, Credit Searches, Identity Theft, Credit Repair, Debt and Mental Health and Vehicle History Checks.

Please note that the FLA cannot award compensation or make a decision about your complaint. 

The FLA does not provide legal advice under any circumstances. If you require legal advice you should contact your local Citizens Advice Bureau, Trading Standards Office or a Solicitor.