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Consumer Advice

Our Lending Code sets out standards of good practice for the finance and leasing industry. It is intended to reassure anyone who applies for finance from full members that they are doing business with reputable organisations.

For further information, see consumer finance publications.

Attached documents

  • PDF Charging Orders
  • PDF Credit Report Factsheet
  • PDF Explaining Your Credit Decision
  • PDF Final Demand: Debt and Mental Health
  • PDF Good Practice Guidelines for Second Charge Mortgage Lenders
  • PDF Guide to New Car Finance
  • PDF Lending Code 1992
  • PDF Lending Code 2000
  • PDF Lending Code 2002
  • PDF Lending Code 2004
  • PDF Lending Code 2006
  • PDF Lending Top Tips for Service Personnel
  • PDF Payday and short-term loan Addendum to the Lending Code
  • PDF Repaying Your Loan Early
  • PDF Short-term and Payday Loan Charter
  • The Lending Code
  • Consumer Advice
    • Dealing with Debt
    • Identity Theft
    • Money Advice
    • Payment Protection Insurance
    • Why should I check the history of a motor vehicle?
  • Which companies subscribe to the Code?
  • Complaints Process
  • Making a Complaint
  • How do we check compliance with the Lending Code?
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