Vulnerability: FCA principles into practice - 1 and 3 Oct (two half day sessions)

This online course, developed and delivered in partnership between the FLA and the Money Advice Trust, will explore the regulatory expectations on firms and best practice in supporting vulnerable consumers.

All financial services firms regulated by the FCA are subject to guidance on vulnerable consumers. This is most clearly defined and regulated in the Consumer Credit Sourcebook (CONC) and the Mortgages and Home Finance: Conduct of Business Sourcebook (MCOB).

By attending this course delegates will:

• Understand what is meant by “vulnerable” within financial services
• Understand relevant legislation and key regulatory responsibilities
• Consider the impact of the latest FCA publications in this space
• Consider a range of useful skills and techniques to encourage good practice by frontline staff