2010 CCD Implementation Workshop (CONSUMER) - Programme
Programme
10.00 Registration and coffee
10.20 Opening comments and overview
Fiona Hoyle, FLA, Head of Consumer Finance & Fraud
10.30 Advertisements:
Considering how the new requirements compare to the old regime,
when the new or old requirements apply and how the requirements
apply to overdrafts
11.00 Sales Channels:
How to build the requirements for adequate explanations, pre-contract
information and agreements documentation into different sales channels.
What to provide to the customer and when and how the Irresponsible
Lending Guidelines impact
12.00 Credit assessment:
What are the requirements and OFT Guidance and where can this
cause difficulties for compliance?
12.30 Lunch
13.30 Drafting agreements and PCI: Where are the tricky issues?
14.00 Mop up of other issues: Withdrawal, variations, terminations, early settlement
14.30 Panel Q&A session
