The Business Finance Code sets out the high standards that FLA members will meet when providing asset finance to businesses and the public sector. This includes trading fairly and responsibly with customers, and promoting the same high standards between intermediaries and customers. Guidance on the code can be found here.
If a customer feels that a member firm has not complied with the Code, they can contact the FLA and take advantage of the conciliation service we run. Further details can be found here.