In this section of the website, you will find information explaining who we are – the UK’s leading trade body for firms providing asset finance, consumer credit and motor finance –and what we do to represent the interests of our members.
Perhaps you are looking for guidance on motor finance options, consumer rights or hardship problems.
The FLA has a dedicated consumer information section packed with useful information and links to further sources of help.
If you find yourself in difficulty unexpectedly, don’t ignore the problem. Getting into financial difficulty doesn’t just mean falling behind with repayments, it could be that you are keeping up with repayments but that you are finding it a struggle.
FLA members recognise that it is difficult and even embarrassing telling someone that you are struggling, but if you do they will do what they can to help you. PLease click on the leaflet below which provides you with a guide and details of various organisations who may also be able to assist you.
Alternatively, you may have a query about the FLA’s Lending Code, which sets out the high standards we expect from our members in their dealings with all customers.
We also provide a conciliation service for customers with complaints against members. This means we will liaise between both parties in an effort to resolve the issue but we cannot award compensation or enforce a decision about your case. You may also be able to refer your complaint to the Financial Ombudsman Service.