Asset Finance


Consumer Finance


Motor Finance


Training

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    Effective Collections Communications – SOLD OUT

    02 Mar 2017

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

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    Consumer Law for Motor Finance Providers – SOLD OUT

    08 Mar 2017

    This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.

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    Consumer Credit Litigation – A Legal Framework

    13 Mar 2017

    The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.

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    Behavioural Economics: its application to consumer finance

    15 Mar 2017

    The FCA has expressed significant interest in the implications of behavioral economics for the
    regulation of consumer finance.

    This half-day course provides a comprehensive introduction, and gives examples of how behavioural economics can be applied by firms. Its applications range from reviews of product governance to the mitigation of conduct risk.

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    Operational Risk Management

    17 Mar 2017

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

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    The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    20 Mar 2017

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

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    FCA Regulated Product Reviews

    22 Mar 2017

    The FCA’s main regulatory focus is now on whether firms have the right culture and the right products to
    deliver good outcomes for their customers.

    This course will explore the FCA’s regulatory expectations and will give delegates practical guidance and enable them to undertake effective
    product reviews.

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    Foundation course in Asset Finance – TWO DAY COURSE – SOLD OUT

    04 Apr 2017

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

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    Introduction to Consumer Credit – TWO DAY COURSE

    06 Apr 2017

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

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    Cyber Security Awareness

    11 Apr 2017

    This course provides delegates with a thorough understanding of cyber security as well as the associated threats, risks and different mitigation strategies. Cyber security concepts are demystified and the risks are normalised using live demonstrations, case studies, and explanations of jargon and technical terms.

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    Understanding Fraud in Asset Finance

    12 Apr 2017

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

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    Lease Accounting and Tax Update

    25 Apr 2017

    The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.

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    Intermediate Leasing – THREE DAY COURSE

    03 May 2017

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

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    Treating Customers Fairly (TCF)

    09 May 2017

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business. Using case studies, this practical one day workshop will look at the FCA’s six TCF Outcomes, how they should be implemented within a firm’s culture and what Management Information will be required to evidence this.

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    Essential Underwriting Skills – TWO DAY COURSE

    15 May 2017

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

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    Building Sustainable Repayment Plans for Customers in Default

    23 May 2017

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

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    Understanding how the FCA regulate Financial Incentives

    06 Jun 2017

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforcement action by the FCA.

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    The Consumer Credit Rulebook (CONC)

    08 Jun 2017

    In order to comply with the FCA regime, all employees in consumer credit firms need to be familiar with the Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

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    Understanding how the FCA regulate consumer credit

    12 Jun 2017

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

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    Effective Complaints Handling

    20 Jun 2017

    Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.

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    Vulnerability Workshop

    26 Jul 2017

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.