Skills & Development
- 2013 Beating Asset Finance Fraud
3 Jun 2013 - 3 Jun 2013
This course examines the various types of asset finance fraud, how they work, where the asset financier is exposed and the best ways of stopping and preventing such frauds. Real case studies will be used to provide an insight into each of the frauds under scrutiny. This programme is targeted at those working in the business-to-business, asset finance or motor finance sectors who wish to understand the mechanics and impact of fraud on all the areas of their industry.
- 2013 Lending Code Workshop
7 Jun 2013 - 7 Jun 2013
The revised FLA Lending Code was published on 1st February 2012. The Code sets standards of good practice in consumer lending. It provides assurance to customers that they can buy with confidence from full members of the FLA. All full members must comply with the Code and should have internal monitoring procedures in place to ensure that compliance with the Code is maintained. This workshop will provide an overview of the Code’s requirements and the new standards which have been added. It will also cover how customers can bring complaints under the Code’s Complaints Scheme and how the FLA will monitor compliance.
- 2013 Essential Underwriting Skills
10 Jun 2013 - 11 Jun 2013
This course is designed to present the essential credit skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is a central contributor to business success and will result in more productive and profitable application of time and resources.
- 2013 Intermediate Leasing
17 Jun 2013 - 19 Jun 2013
This course is designed to provide a comprehensive understanding of the leasing market including risk, taxation, documentation, lease evaluation, assessing risks and fraud. It follows the process and the life of a lease from beginning to end to give delegates a better understanding of the lessor/lessee position.
- 2013 Building Sustainable Repayment Plans for Customers in Default
24 Jun 2013 - 24 Jun 2013
Agreeing payment plans can be fraught with difficulties - obtaining all of the required information, making sure it is accurate and deciding appropriate levels of repayments for a given debt. To do this effectively, a positive customer relationship has to be in place so that more information can be obtained about the different criteria that make up a comprehensive budget. This course will help you look at the key points in order to efficiently assess different levels of income and expenditure to build more effective repayment plans that are sustainable over the repayment period.
- Introduction to Consumer Credit
27 Jun 2013 - 27 Jun 2013
This is an up-to-date, comprehensive, introductory course on consumer credit. Delegates will leave the course with a basic knowledge of the key elements of consumer credit. They will also learn and understand the complexities of advertising and how to construct a compliant credit advert. They will learn the fundamentals of documentation, key clauses and the implications of early settlement. Delegates will be given an overview of the CCA 2006 and the on-going requirements. In addition, delegates will leave with a sound understanding of the Consumer Credit Regulations 2010 following the implementation of the Consumer Credit Directive into UK law.
- 2013 Effective Complaints Handling
10 Jul 2013 - 10 Jul 2013
Businesses acting under an Office of Fair Trading Consumer Credit Licence or carrying out business regulated by the Financial Services Authority are subject to the Dispute Resolution Rules on handling complaints. There is an on-going requirement from both a regulatory and business perspective to handle complaints in accordance with these rules while seeking to achieve the best outcome for the complainant and the company. This course will explore regulatory expectations and consider best practice in complaint handling.
- 2013 Consumer Law for Motor Finance Providers
16 Jul 2013 - 16 Jul 2013
An extensive legal framework gives considerable protection to consumers by, amongst other things, implying terms into contracts for the supply of goods. This framework has been updated as a result of The Consumer Credit Act 2006 and the EU Consumer Credit Directive. Further change is in prospect if the proposed transfer of consumer credit regulation from the Office of Fair Trading to the new Financial Conduct Authority (FCA) goes ahead in 2014. The framework is often confusing to debtors and creditors alike. In many cases, more than one statutory provision provides the debtor with protection. These problems are further compounded for motor finance lenders, as a third party (usually a dealer) is involved. This one day course offers lenders an opportunity to fully understand the legal framework which governs this sector and examines how the legislation defines the lender’s rights and obligations to their customers.
- 2013 Lease Accounting and Tax Update
26 Sep 2013 - 26 Sep 2013
This course provides an in-depth overview of recent developments. It includes technical aspects of lease accounting and taxation. This intensive course programme offers a useful update to your existing lease accounting and tax knowledge. The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.