Skills & Development
- 2010 Effective Complaints Handling
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20 Oct 2010 - 20 Oct 2010
By the end of the day, participants will have considered the technical and regulatory aspects of complaint handling. Participants will also consider their expectations under the FLA code and compared these with in-house procedures. They will also have explored how to implement their procedures effectively to achieve the best outcome for the customer and themselves, also getting the opportunity to learn how the FLA’s Lending Code provisions are applicable to their in-house complaints handling procedures.
- 2010 Tracing Gone-Aways
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4 Nov 2010 - 4 Nov 2010
“Gone-Aways” are an expensive and time-consuming problem and sure to increase in a toughening economy. This one day session will provide tips, tools and techniques for tracing people and will deal with deeper and more advanced tracing techniques and inter personal skills for improving tracing performance. There will be an emphasis on utilising the available tools and technology for tracing and evaluating cost effective strategies for optimising results.