Skills and Development Archive

FLA Course Guide 2012

30 Jan 2012 - 1 Jun 2012

The 2012 Course Guide is now available for you to download. To request a hard copy of the brochure please contact Ryan White on 020 7420 9643 or email ryan.white@fla.org.uk

2012 Foundation course in Asset Finance

25 Jan 2012 - 26 Jan 2012

A two-day masterclass in the fundamentals of Asset Finance & Leasing that will provide delegates with a contextual and practical framework around which they can build their skills. The course explains to delegates how our industry has come to fulfill such a significant role in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and how these signpost the future of the industry.

2012 Debt and Mental Health

20 Jan 2012 - 20 Jan 2012

Dealing with debt is difficult for any individual but when that individual also has mental health issues, the ability to seek a resolution is even more challenging. It also creates problems for the creditor company. The FLA has been a staunch supporter of the Money Advice Liaison Group’s (MALG) work in this field and promotes use of the MALG Guidelines on Debt and Mental Health. This one day course is an opportunity for all credit providers to gain an understanding of the impact mental health issues have on debt recovery and how the tools provided by MALG can assist in developing an appropriate and effective strategy to recover monies owed.

2011 Mental Capacity Guidance

5 Dec 2011 - 5 Dec 2011

The OFT has recently published Mental Capacity Guidance. Closely aligned with the OFT’s Irresponsible Lending Guidance, the new guidance is intended to help lenders and their representatives assist borrowers who may have mental capacity limitations in making informed borrowing decisions. The workshop speakers will examine the issue from legal, regulatory, compliance and mental health perspectives and will help firms familiarise themselves with the guidance.

2011 Tracing Gone-Aways

29 Nov 2011 - 29 Nov 2011

“Gone-Aways” are an expensive and time-consuming problem and sure to increase in a toughening economy. This one day course will provide tips, tools and techniques for tracing people. It will deal with deeper and more advanced tracing techniques and will review the inter personal skills for improving tracing performance. There will be an emphasis on utilising the available tools and technology for tracing and evaluating cost effective strategies for optimising results.

2011 Codes of Practice, Protocols and Guidance for Collection Services

22 Nov 2011 - 22 Nov 2011

With the recession still impacting on many people’s ability to cope with increasing debt, it is essential that creditors have a good understanding of the processes, policies and best practice models adopted by the voluntary money advice sector. Working together can ensure that repayment programmes are realistic and sustainable. This course is designed to raise awareness of the legislation, guidelines and codes of practice that govern debt recovery with a view to embracing a best practice model.

2011 Data Protection Workshops

17 Nov 2011 - 17 Nov 2011

The Information Commissioner Office (ICO) has significantly raised the stakes following a review, which revealed a number of spectacular data protection failures in both public and private organizations. To assist firms in reducing data protection breaches, the ICO has issued new practical guidance and from the 6th April 2010 is able to fine firms up to ½ million pounds for serious breaches and for failure to report breaches of the Data Protection Act. This one day training course is split into two half day sessions. The half day morning session is an introduction to the important world of Data Protection Compliance. The afternoon session is for individuals wanting a refresher and is suitable for delegates with prior knowledge on this subject.

2011 Effective Complaints Handling

9 Nov 2011 - 9 Nov 2011

By the end of the day, participants will have considered the technical and regulatory aspects of complaint handling. Participants will also consider their expectations under the FLA code and compared these with in-house procedures. They will have explored how to implement their procedures effectively to achieve the best outcome for the customer and themselves, also getting the opportunity to learn how the FLA’s Lending Code provisions are applicable to their in-house complaints handling procedures.

2011 Consumer Credit Litigation - A Legal Framework

8 Nov 2011 - 8 Nov 2011

The Consumer Credit Act 1974 is known as a difficult piece of legislation both for lenders and borrowers. It is therefore important, before beginning proceedings, to have an appreciation of how the law works. The importance of this cannot be stressed enough; over the last few years, as pressure on income has mounted, many borrowers are looking for legal loopholes to try and avoid repaying their debts. This one day course is an opportunity for all lenders to gain an understanding of the impact of the Consumer Credit Act 1974, the limits on what the lender can do and what rights the borrowers really have. It aims to inform lenders so that serious challenges can be resolved and those which are without merit are dealt with firmly.

2011 Beating Asset Finance Fraud - Learning from actual cases

3 Nov 2011 - 3 Nov 2011

This course examines the various types of asset finance fraud, how they work, where the asset financier is exposed and the best ways of stopping and preventing it. Real case studies will be used to provide an insight into each of the frauds under scrutiny. This programme is targeted at people working in the non-consumer, asset finance or motor finance sectors who wish to understand the mechanics and impact of fraud on all areas of their industry.