2010 PPI Complaints Handling Workshop - EVENT FULL!!

Date

24 Sep 2010 - 24 Sep 2010

Location

FLA, Imperial House, Central London

Information

PPI Complaints flyer mini

This will be an opportunity for delegates to discuss the implications of FSA’s new PPI Complaint Handling rules.  The course uses workshops to illustrate the impact of case decisions to delegates.

The key objectives will be to ensure an understanding of the new rules, but more importantly share experiences when assessing how the rules will work in practice.

 

By the end of the workshop delegates:

  • Should have a good understanding of the new rules
  • Will have discussed the implications of the rules in terms of what will be the ‘new standard’ for assessing and redressing complaints
  • Will have carried out case studies that examine the investigation procedure, the decision process and the calculation of redress
  • Should have a greater awareness of the potential impact the new rules will have on their own internal processes

Event fee

FLA MEMBERS: £295 + VAT - NON-MEMBERS: £395 + VAT

Dress code

SMART CASUAL

Attached documents