2010 PPI Complaints Handling Workshop - EVENT FULL!! - Programme
Programme
Introduction
- Historical background, including the ‘wider implications’ referral and a proposed voluntary solution in the form of a ‘Statement of Principles’ (SOP)
- FOS’s role in this process
- TA lobbying efforts
- How these proposals ‘dove tail’ with the Competition Commissions (CC) PPI proposals
Overview of the Rules
- Assessment of a complaint
- Considering evidence
- Root cause analysis
- Implications of the FSA’s Open Letter
- Determining the effect of a breach or failing
- Redress
Discussion of potential impacts
Case Studies
- Investigation
- Assessing Evidence
- Calculating Redress
Conclusions and Summary
