2012 Codes of Practice, Protocols and Guidance for Collection Services
10 Sep 2012 - 10 Sep 2012
FLA, Imperial House, 15-19 Kingsway, London, WC2B 6UN
With the recession still impacting on many people’s ability to cope with increasing debt, it is essential that creditors have a good understanding of the processes, policies and best practice models adopted by the voluntary money advice sector. Working together can ensure that repayment programmes are realistic and sustainable. This course is designed to raise awareness of the legislation, guidelines and codes of practice that govern debt recovery with a view to embracing a best practice model.
This training will explore the cause and effects of debt and you will learn about the legal framework and codes of practice that surround it. In addition, part of the training objective is to get you to understand how the Common Financial Statement (CFS) is prepared by advisors in the voluntary sector.
Benefits of attending:
- You will have the opportunity to explore the many codes of practice governing your dealings with customers in financial difficulties
- You will learn about the new CashFlow project deisgned to help debtors help themselves
- You will gain insight into how the voluntary money advice sector deals with debt clients and creditors
FLA MEMBER - £440.00 + VAT - NON-MEMBER - £595.00 + VAT