2010 Understanding Collections and Debt Recovery - Programme

Programme

Causes and effects of unmanageable debt

Brief overview of the Legal Framework

• Consumer Credit Act
• Data Protection Act
• Protection from Harassment Act
• Administration of Justice Act
• Limitations Act

Overview of relevant codes and guidelines including:

• OFT Debt Collection Guidance
• FSA Regs and treating customers fairly
• The Lending Code (formerly the Banking Code)
• FLA Lending Code

The Common Financial Statement

Dealing with vulnerable people

• Skills and Development Archive
• Booking Terms and Conditions

• 2010 Understanding Collections and Debt Recovery
• How to register
• Programme
• Speakers
• CPD Points