2010 Tracing Gone Aways - Programme

Programme

09.30    Introductions: Meeting the delegates and setting the objectives


10.00    Understanding tracing philosophy

  • Tracing industry history
  • Tracing methods: automated, desk-top and field
  • Types of gone aways: unintentional, relief seeking, criminal and LAS

 

10.45    Legislation and compliance surrounding tracing today

  • Data Protection and the ICO
  • Statute Legislation (Acts of Parliament)

11.15    Coffee break

11.30    Automated tracing

  • Information databases, what they are and how they can be used?
  • The Credit Reference Agencies
  • Trace verifications and the ICO
  • Mis-traces

12.00    Desk-top telephone tracing

  • Leads and contact sources
  • Telephone skills – talking to occupiers, neighbours and third parties
  • Some telephone tracing techniques
  • Using contact cards
  • Other desk-top tools (the internet)

12.45    Lunch

13.45    Field tracing

  • Site visit investigations
  • Means reporting and other services achievable at the door

14.15    Outsourcing trace work

  • Success rates
  • Turnaround times
  • Mis-traces and re-checks
  • Reporting
  • Selling Gone Aways

15.00    Coffee break

15.15    The Tracers’ Workshop

  • Putting the theory into practice
  • Role playing some typical tracing scenarios

17.30    Course close

Attached documents