2010 Effective Complaints Handling
Date
10 Mar 2010
Location
FLA, Imperial House, Central London
Information
By the end of the day, participants will have considered the technical and regulatory aspects of complaint handling. Participants will also consider their expectations under the FLA code and compared these with in-house procedures. They will also have explored how to implement their procedures effectively to achieve the best outcome for the customer and themselves.
Event fee
FLA MEMBERS: £440.00 + VAT : NON-MEMBERS: £595.00 + VAT
Dress code
Smart casual
