2010 Codes of Practice, Protocols & Guidance for Collections Services - Who should attend
Who should attend
- Suitable for staff at all levels who deal directly with customers and their managers/supervisors
- People involved in setting up or agreeing debt repayment plans
- Experienced staff seeking a refresher course on the legal framework for dealing with debt
- Anyone interested in gaining a better understanding of the work of the voluntary money advice sector
- Managers and supervisors responsible for customer care and compliance
