2010 Codes of Practice, Protocols & Guidance for Collections Services - Programme
Programme
10.00 Welcome and Introduction
10.20 The causes and effects of unmanageable debt
11.15 Coffee break
11.30 Overview of the Legal Framework
12.30 Overview of relevant codes and guidelines
13.15 Coffee break
14.00 The Money Advice Process & The Common Financial Statement
14.45 Cashflow
15.15 Break
15.30 Dealing with vulnerable people
16.15 Summary and evaluation
16.30 Course close
