2010 Effective Complaints Handling - Who should attend

Who should attend

This course is suitable for staff at all levels who receive, investigate or respond to regulated customer complaints concerning Consumer Credit or Insurance sales, and their managers/supervisors.

All customer services and customer relations staff, customer assurance managers as well as compliance and risk personnel.

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• 2010 Effective Complaints Handling
• How to register
• Programme
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• Who should attend