- 2013 Treating Customers Fairly (TCF)
6 Dec 2013 - 6 Dec 2013
This practical one day workshop will focus on the component elements of a firms culture, incorporating the thinking not only of the FCA but also of the key thought leaders on the subject. The day will also examine the evidence the FCA will look for to make their assessment. A ‘hands on’ approach will be adopted allowing attendees to get a feel for the process by reviewing case studies. Delegates will be given the opportunity to self-assess their own firms in order to identify issues and potential risks.
- 2014 Foundation course in Asset Finance
22 Jan 2014 - 23 Jan 2014
A two-day masterclass in the fundamentals of asset finance and leasing that will provide delegates with a contextual and practical framework on which they can build their skills. The course explains to delegates how the industry has come to fulfil such a significant role in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and signposts to the future of the industry.
- 2014 Building Sustainable Repayment Plans for Customers in Default
28 Jan 2014 - 28 Jan 2014
Agreeing payment plans can be fraught with difficulties - obtaining all of the required information, making sure it is accurate and deciding appropriate levels of repayments for a given debt. To do this effectively, a positive customer relationship has to be in place so that more information can be obtained about the different criteria that make up a comprehensive budget. This course will help you look at the key points in order to efficiently assess different levels of income and expenditure to build more effective repayment plans that are sustainable over the repayment period.
- 2014 Operational Risk Management
29 Jan 2014 - 29 Jan 2014
Operational Risk comprises fraud risk, business continuity, processing errors, IT security and suitability of business practices, just to name a few. Large operational risk events can bankrupt banks more surely than credit or market risk. It is part of the Basel II and Solvency II international capital adequacy regulations. This is a comprehensive introductory course on a ‘must have’ area of financial risk management. Delegates will leave the course with a broad knowledge of how operational risk is defined and distinguished, and the key elements of the Operational Risk Management Model, including risk identification, risk assessment, control, and loss reporting. Delegates will be introduced to a very wide range of specialised topics including fraud, business continuity, strategic, legal and reputational risk.
- 2014 An Understanding of Vehicle Fraud and Investigation Procedures
30 Jan 2014 - 30 Jan 2014
The course examines the remit of the Association of Chief Police Officers (ACPO) Vehicle Crime Intelligence Service (AVCIS), how it operates and what is required to ensure all referrals to AVCIS are completed accurately and in line with the police Best Practice Guidelines. The course will cover current practices and procedures, identifying official documents required for submission by lenders to AVCIS and how to complete them. This will ensure allegations of fraud and vehicle crime are accepted, and allocated to the most appropriate police force for further investigation. Practical work-based case studies will be used to explain the process of fraud investigations. The course will explain how to complete a pro-forma witness statement, specifically designed by AVCIS for those reporting vehicle fraud. It will also identify the appropriate content of a statement and thus what exhibits are needed for submission to AVCIS.
- 2014 Understanding Credit Scoring
4 Feb 2014 - 4 Feb 2014
Credit scoring is now the most common method employed by banks and other lenders when making consumer lending decisions. This workshop explores the basics of how credit scoring works in a modern consumer lending business - the processes, the strategy, and the decisions. While there is a brief practical excursion into how the scorecards are built, the focus is on what the scorecards look like and how they need to be used and managed.
- 2014 Essential Underwriting Skills
6 Feb 2014 - 7 Feb 2014
This course is designed to present the essential credit skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is a central contributor to business success and will result in more productive and profitable application of time and resources.
- 2014 Beating Asset Finance Fraud
11 Feb 2014 - 11 Feb 2014
This course examines the various types of asset finance fraud, how they work, where the asset financier is exposed and the best ways of stopping and preventing such frauds. Real case studies will be used to provide an insight into each of the frauds under scrutiny. This programme is targeted at those working in the business-to-business, asset finance or motor finance sectors who wish to understand the mechanics and impact of fraud on all the areas of their industry.
- 2014 Introduction to Consumer Credit
12 Feb 2014 - 12 Feb 2014
This is an up-to-date, comprehensive, introductory course on consumer credit. Delegates will leave the course with a basic knowledge of the key elements of consumer credit. They will also learn and understand the complexities of advertising and how to construct a compliant credit advert. They will learn the fundamentals of documentation, key clauses and the implications of early settlement. Delegates will be given an overview of the CCA 2006 and the on-going requirements. In addition, delegates will leave with a sound understanding of the Consumer Credit Regulations 2010 following the implementation of the Consumer Credit Directive into UK law.
- 2014 Intermediate Leasing
18 Feb 2014 - 20 Feb 2014
This course is designed to provide a comprehensive understanding of the leasing market including risk, taxation, documentation, lease evaluation, assessing risks and fraud. It follows the process and the life of a lease from beginning to end to give delegates a better understanding of the lessor/lessee position.
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