Finance & Leasing Association
Helping our members to grow sustainable and trusted finance markets for consumers and businesses.

Events

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Upcoming Event

The Consumer Duty – Impact across the customer journey

27 Jan 22

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Upcoming Event

2022 FLA Annual Dinner

22 Feb 22

2022 FLA Annual Dinner

Image for The Consumer Duty – Impact across the customer journey

The Consumer Duty – Impact across the customer journey

Image for 2022 FLA Annual Dinner

2022 FLA Annual Dinner

Image for Foundation Course in Asset Finance

Foundation Course in Asset Finance

Image for Part I: Understanding FOS - The Financial Ombudsman Service - a complaints strategy in three parts

Part I: Understanding FOS - The Financial Ombudsman Service - a complaints strategy in three parts

Image for Effective setting of Distress & Inconvenience Awards

Effective setting of Distress & Inconvenience Awards

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Treating Customers Fairly

Image for Part II: Effective complaints governance in your firm - The Financial Ombudsman Service - a complaints strategy in three parts

Part II: Effective complaints governance in your firm - The Financial Ombudsman Service - a complaints strategy in three parts

Image for Part III: Strategies for engaging with FOS - The Financial Ombudsman Service - a complaints strategy in three parts

Part III: Strategies for engaging with FOS - The Financial Ombudsman Service - a complaints strategy in three parts

Image for Effective Final Response Letters

Effective Final Response Letters

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