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About this course:
Agreeing payment plans can be fraught with difficulties - obtaining all of the required information,
making sure it is accurate and deciding appropriate levels of repayments for a given debt.
To do this effectively, a positive customer relationship has to be in place.
This course will help you look at the key points in order to efficiently assess different levels of
income and expenditure to build more effective repayment plans that are sustainable over the
By the end of the course participants will have:
• Sought to build trust with customers to put in place more effective repayment arrangements
• Understood the key income criteria
• Understood the key expenditure criteria
• Reviewed a number of sample budgets in order to determine repayment amounts within
a collections context