Building Sustainable Repayment Plans for Customers in Default

Image for Building Sustainable Repayment Plans for Customers in Default

About this course:

Agreeing payment plans can be fraught with difficulties - obtaining all of the required information, making sure it is accurate and deciding appropriate levels of repayments for a given debt. To do this effectively, a positive customer relationship has to be in place.

This course will help you look at the key points in order to efficiently assess different levels of income and expenditure to build more effective repayment plans that are sustainable over the repayment period.

By the end of the course participants will have:

  • Sought to build trust with customers to put in place more effective repayment arrangements
  • Understood the key income criteria
  • Understood the key expenditure criteria
  • Reviewed a number of sample budgets in order to determine repayment amounts within a collections context


Event details

Event Date 28 Sep 20
Event Times 10.00 - 16.30
Event Venue Finance & Leasing Association
2nd Floor Imperial House 8 Kean Street
Event Price Members £558.00 inc VAT
Non members £750.00 inc VAT
Event Dress code smart/casual
Download event flyer Download flyer

Become a member

What are the benefits of becoming an FLA Member?