Collections & Forbearance: Financial Difficulty - Effective Customer Communications - SOLD OUT

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SOLD OUT

ON-LINE COURSE

  • Principles 6 and 7 – good customer outcomes
  • FCA Covid-19 Guidance – Information requirements across the products
  • CCA requirements – communications
  • Effective customer contact pre-forbearance
  • Effective customer contact during forbearance
  • FOS impact – did the customer know what forbearance was being offered and the implications

 

Event details

Event Date 28 May 20
Event Times 14.00 - 16.00
Event Venue On-Line Course
Speakers
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT

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