Collections & Forbearance: Financial Difficulty - Treating Customers Fairly - SOLD OUT

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SOLD OUT

ON-LINE COURSE

  • FCA Guidance on Covid-19 (personal loans, credit cards and revolving credit, motor finance and BNPL) – key themes and approach – deep dive into the Guidance and considerations across the product types
  • Factors to consider which type of forbearance best meets a customer’s needs – and how to do this when little information is gathered.
  • Factors to consider when charging interest
  • Principle 6 – achieving good customer outcomes.
  • Credit data reporting – impact on credit files
  • Recording and evidencing decision making

Event details

Event Date 27 May 20
Event Times 14.00 - 16.00
Event Venue On-Line Course
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT

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