Effective Collections Communications

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If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become when engaging with customers to achieve win/win outcomes.

This course gives participants the personal toolkit needed to communicate with customers in todays collections and recoveries arena. It will also provide a clear understanding of how collection techniques have devel­oped to ensure increased success rates giving mutually beneficial solutions.

By the end of the course delegates will:

  • Understand what is meant by Emotional Intelligence
  • Learn how to use new skills and techniques to really make a difference – right payment, right outcome, great customer care
  • Realise that being emotionally intelligent does not mean being soft
  • Discover a whole new world of communications in the Collections and Recoveries space
  • Appreciate how these new conversations relieve stress for customers


Event details

Event Date 12 Jun 20
Event Times 10.00 - 16.00
Event Venue Finance & Leasing Association
2nd Floor Imperial House 8 Kean Street
Event Price Members £558.00 inc VAT
Non members £750.00 inc VAT
Event Dress code smart/casual
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