Effective Complaints Handling

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If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become when engaging with customers to achieve win/win outcomes. This course gives participants the personal toolkit needed to communicate with customers in todays collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates giving mutually beneficial solutions.

Event details

Event Date 11 Mar 19
Event Times 9.30 - 17.00
Event Venue Finance & Leasing Association
2nd Floor Imperial House 8 Kean Street
London
WC2B 4AS
Event Price Members £558.00 inc VAT
Non members £750.00 inc VAT
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