Effective Final Response Letters

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Next date 21 October

Developing and Applying Investigation, Communication and Knowledge to nail Final Response Letters.

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

• Understand why you need the Final Response Letter to work for you and your customer.
• Know the key steps to take before writing the letter to make sure you understand your customer and their complaint.
• Avoid common mistakes when it comes to tone, length and content of the Final Response Letter.
• Have the best chance of resolving the complaint with the customer and reducing unnecessary referrals to the FOS due to poor communication.

Event details

Event Date 24 Jun 21
Event Times 10.00 - 10.30
Event Venue On-Line Course
Speakers
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT
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