Effective Final Response Letters

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Developing and Applying Investigation, Communication and Knowledge to nail Final Response Letters.

If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

• Understand why you need the Final Response Letter to work for you and your customer.
• Know the key steps to take before writing the letter to make sure you understand your customer and their complaint.
• Avoid common mistakes when it comes to tone, length and content of the Final Response Letter.
• Have the best chance of resolving the complaint with the customer and reducing unnecessary referrals to the FOS due to poor communication.

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Event details

Event Date 24 Feb 22
Event Times 10.00 - 13.30
Event Venue On-Line Course
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT

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