Effective setting of distress and inconvenience awards

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If you handle complaints or customer queries, or have oversight for these areas in a FCA regulated firm, this course will help you:

• Build on what you need to do under the DISP requirements
• Understand what Distress & Inconvenience covers and what it does not
• Know how to assess levels of redress
• Deliver consistency of awards

Event details

Event Date 10 Jun 21
Event Times 10.00 - 13.30
Event Venue On-Line Course
Speakers
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT
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