Effective setting of Distress & Inconvenience Awards

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This half day virtual course on 3 February will help demystify Distress & Inconvenience awards, to understand more about how to arrive at a figure of redress, how to achieve consistency and to master what this type of redress is used for.

The Financial Ombudsman Service provides basic information in relation to Distress & Inconvenience awards, but this doesn’t cover how firms can better understand how to arrive at a figure for this type of compensation. Nor does it advise firms how best to position this with their customers.

Customer complaints come in a myriad of different forms, making it hard to understand and deliver the consistency that firms would like when it comes to Distress & Inconvenience awards. The customer’s expectations that a firm understands what they want means that a firm can very easily get sucked into a long drawn out conversation solely around this topic and not the complaint itself.

Attending this course will  help delegates to:

  • Build on what you need to do under the DISP requirements
  • Understand what Distress & Inconvenience covers and what it does not
  • Know how to assess levels of redress
  • Deliver consistency of awards

Event details

Event Date 03 Feb 22
Event Times 10.00 - 13.30
Event Venue On-Line Course
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT

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