Managing Conduct Risk

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This practical one-day course has been created as an introductory/intermediate overview of the regulatory issues and business challenges of Conduct Risk within their sector.

It is suitable for those with an interest in the topic from a day to day operational and oversight perspective, and would also act as a refresher for those previously involved in this topic within regulated financial services.

Key Learning Objectives:-

  • Confirm your understanding of the current regulatory landscape in the UK and the FCA’s approach to Conduct Risk. What does “Good Conduct” actually mean to the regulator and what current & future regulatory regimes drive the expected framework for firms and individuals to use
  • Understand what Conduct Risk is and its component parts, and how culture within an organisation can affect it
  • Become familiar with the Conduct Risks identified by the FCA and consider them in the context of your firm
  • Describe an approach to developing a Conduct Risk framework and identifying the right Conduct Risk KPI’s for your organisation
  • Know the key business functions that are affected by Conduct Risk and be able to define typical risks that might exist in each area


The FCA considers conduct risk to be of great importance. Since the introduction of twin peaks regulation back in 2013, the FCA has been the custodian of Conduct Risk within Financial Services.   As the concept of Conduct Risk and its management has grown across all markets, the FCA expects firms and individuals to be clear on what it means in the context of their role and their organisation.

This programme will cover the key elements of conduct risk that are likely to impact Consumer Credit businesses such as yours.  As such, it is imperative that individuals within Consumer Credit firms are clear on what conduct risk is and know how to use this knowledge to help identify and manage existing and emerging risks within their area of oversight.

The programme will consider what impact the regulators focus is having, how they see poor culture within firms as a driver for conduct risk, and what firms should consider when developing their thinking on conduct risks and associated controls.

The course is currently being undertaken on a virtual basis with the opportunity to undertake group discussions, polling and activity to ensure that interest and involvement is maintained.

Who should attend?

The course is aimed at Consumer Credit firms and all staff that operate in areas that contribute to conduct risk within the organisation or provide oversight to it.

The course will provide an introductory to intermediate level of understanding and will have wide appeal across the business to both managerial and technical staff.

It will also be useful as a refresher for all staff that have experience in this area but would like to review their current understanding of conduct risk and the FCA’s current approach to it.

The programme will be of particular interest to personnel working in or engaged with:

  •      Compliance
  •      Operations
  •      Human Resources and Training
  •      Organisation and Change Management
  •      Corporate Governance
  •      Risk Management
  •      Marketing and Sales
  •      Product Development
  •      Corporate Communications

Event details

Event Date 02 Nov 21
Event Times 09.30 - 15.45
Event Venue On-Line Course
Event Price Members £558.00 inc VAT
Non members £750.00 inc VAT

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