Part II - Effective complaints governance in your firm - Understanding and dealing with The Financial Ombudsman Service

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Understanding and dealing with The Financial Ombudsman Service – A complaints strategy course in three parts

A new case study-led strategy course for FOS complaints management, designed for managers.

Part II – Effective complaints governance in your firm               

  • The importance of fostering positive firm culture.
  • The need to embed policies that support effective complaints handling (vulnerability, forbearance and escalation)
  • Encouraging empathy and resilience in functional staff
  • The importance of complaints recordkeeping
  • Undertaking due diligence/root cause analysis

     

Delegates will be encouraged to share experiences and understand common issues.

Event details

Event Date 11 Jun 20
Event Times 10.00 - 13.00
Event Venue On-Line Course
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT
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