Understanding and dealing with The Financial Ombudsman Service – A complaints strategy course in three parts
A new case study-led strategy course for FOS complaints management, designed for managers.
Part III – Strategies for engaging with FOS
- What strategies firms can use engage positively and constructively with FOS and challenge adjudications:
- The ombudsman decision process
- Independent assessor – complaints about FOS service
- Judicial Reviews
Delegates will be encouraged to share experiences and understand common issues.