Part III - Strategies for engaging with FOS - Understanding and dealing with The Financial Ombudsman Service

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Understanding and dealing with The Financial Ombudsman Service – A complaints strategy course in three parts

A new case study-led strategy course for FOS complaints management, designed for managers.

Part III – Strategies for engaging with FOS                                 

  • What strategies firms can use engage positively and constructively with FOS and challenge adjudications:
    • The ombudsman decision process
    • Independent assessor – complaints about FOS service
    • Judicial Reviews

 Delegates will be encouraged to share experiences and understand common issues.

Event details

Event Date 18 Jun 20
Event Times 10.00 - 13.00
Event Venue On-Line Course
Event Price Members £238.80 inc VAT
Non members £358.80 inc VAT
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