DAY ONE - TUESDAY 27 SEPTEMBER
10.00 Chair’s Introduction
Shawbrook Bank Limited, (Chair of the Consumer Finance Division)
10.10 Embedding the Consumer Duty
10.30 Consumer Duty – Overview
- Overall framework
- Scope – regulated & unregulated lending
- Open & closed books/debt sale
-
Interaction with existing rules
10.50 Effective Implementation Plans
- Project planning & resource
- Gap and impact business analysis
- Structuring implementation
-
Measuring progress
11.10 Comfort break
11.20 Fair Value Assessments
- Fair value requirements
- Expectations on good outcomes & behaviours
- Lender & broker costs
- Rectifying poor value
Tony Katz, Partner, DLA Piper UK LLP
11.40 How do we know when we’ve got it right?
- What changes will we need to make to what and how we measure success
- What different data might we need to help us
- What might the regulator expect?
Worksmart
12.00 Panel Discussion and Q & A
DAY TWO WEDNESDAY 28 SEPTEMBER
10.00 Chair’s Introduction
10.10 Responsible Lending
- Consumer Duty impact
- Cost of Living – regulatory requirements
- FOS approach
Nikki Worden, Partner, Osborne Clarke LLP
10.30 Consumer Understanding & Support
- Clear communications & testing
- Support channels
- Changing customer needs
Robin Penfold, Partner, TLT LLP
10.50 Collections & Vulnerability
- Consumer Duty impact
- Cost of Living – regulatory expectations
- Vulnerable customers
Clare Hughes, Partner, Addleshaw Goddard LLP
11.10 Comfort break
- Consumer Duty impact
- Wider Implications Framework
- Future trends
Roger Potgieter, Partner, Shoosmiths LLP
11.40 Distribution Chain Impact
- Apportioning responsibilities
- Changes to oversight
- Exchange of data
- Commissions & transparency
Toby Davis, Legal Director, Financial Services, Addleshaw Goddard LLP
12.00 Panel Discussion and Q & A
12.25- 12.30 Chair’s closing remarks and session close