FLA 2022 Annual Regulation Conference : Programme

DAY ONE - TUESDAY 27 SEPTEMBER

10.00            Chair’s Introduction

Paul Went, Managing Director, Consumer,

Shawbrook Bank Limited, (Chair of the Consumer Finance Division)

10.10              Embedding the Consumer Duty

Roma Pearson, Director of Consumer Finance
Financial Conduct Authority
 

10.30            Consumer Duty – Overview

  • Overall framework
  • Scope – regulated & unregulated lending
  • Open & closed books/debt sale
  • Interaction with existing rules   
Julie Devlin, Of Counsel
CMS Cameron McKenna Nabarro Olswang LLP
 

10.50            Effective Implementation Plans

  • Project planning & resource
  • Gap and impact business analysis
  • Structuring implementation
  • Measuring progress
Marc Ireland, Associate Partner,Financial Services Risk Management, EY LLP
 

11.10            Comfort break

11.20            Fair Value Assessments

  • Fair value requirements
  • Expectations on good outcomes & behaviours
  • Lender & broker costs
  • Rectifying poor value

Tony Katz, Partner, DLA Piper UK LLP

11.40            How do we know when we’ve got it right?

  • What changes will we need to make to what and how we measure success
  • What different data might we need to help us
  • What might the regulator expect?
Julie Pardy, Director of Regulation & Market Engagement

Worksmart

12.00            Panel Discussion and Q & A

12.25-12.30  Chair’s closing remarks & Session Close
 

DAY TWO WEDNESDAY 28 SEPTEMBER

10.00            Chair’s Introduction

Paul Went, Managing Director, Consumer,
Shawbrook Bank Limited, (Chair of the Consumer Finance Division)                 

 

10.10            Responsible Lending  

  • Consumer Duty impact
  • Cost of Living – regulatory requirements  
  • FOS approach

Nikki Worden, Partner, Osborne Clarke LLP

10.30            Consumer Understanding & Support  

  • Clear communications & testing
  • Support channels
  • Changing customer needs

Robin Penfold, Partner, TLT LLP

10.50            Collections & Vulnerability

  • Consumer Duty impact
  • Cost of Living – regulatory expectations
  • Vulnerable customers

Clare Hughes, Partner, Addleshaw Goddard LLP

11.10            Comfort break

11.20            Complaints   
 
  • Consumer Duty impact
  • Wider Implications Framework
  • Future trends

Roger Potgieter, Partner, Shoosmiths LLP  

11.40            Distribution Chain Impact

  • Apportioning responsibilities
  • Changes to oversight
  • Exchange of data
  • Commissions & transparency

Toby Davis, Legal Director, Financial Services, Addleshaw Goddard LLP

12.00            Panel Discussion and Q & A

12.25- 12.30 Chair’s closing remarks and session close

 

Become a member

What are the benefits of becoming an FLA Member?