Finance & Leasing AssociationVulnerability and Lending: consumer decision making and credit products
A two part course to help financial service firms meet FCA and legal expectations
Prior to the course, delegates will be required to listen to an Money Advice Trust webinar on the FCA guidance.
Start 10.00 - 13.00
SESSION I
Welcome
• Introductions and IT Checks
• Aims and objectives
• Expectations for the day
Decision-making key and detriment?
• What is decision-making?
• Discussion: decision-making and detriment
• Exercise: exploring mental capacity limitations as conditions
• Summary: what the FCA and law expects from firms
Break
Decision-making and identification
• Tools to identify mental capacity limitations during conversations
• Exercise: case study from FLA member
• Discussion: the challenge of intermediaries
• How we work with intermediaries on vulnerability identification
• Summary: what the FCA expects from firms
Summary and close
SESSION II
Welcome
• Introductions and IT Checks
• Aims and objectives
• Expectations for the day
Decision-making and support
• Using BRUCE to support consumers
• Exercise: case study from FLA member
• Exercise: the challenge of language
• Discussion: how we work with consumers with language needs
• Summary: what the FCA expects from firms
Break
Cognitive decline and support
• Our ability to make decisions changes over our life-span
• Working with older consumers
• Exercise: adapting for cognitive decline
• Discussion: what treatments apply to vulnerable consumers
• Exercise: Building your own treatment matrix
• Summary: what the FCA and expect from firms
Summary and close
