This FLA Annual Regulation Conference will take place over two days.
This year’s FLA Annual Regulation conference will take place remotely and held over two days giving members the option of booking for both or just one session.
This virtual conference will examine how the pandemic has impacted the future of lending; communications with customers; collections practices; and ongoing forbearance. As part of this, we will focus on complaints handling and the new requirements that relate to the treatment of vulnerable customers. We will also be joined by FCA representatives, who will outline the regulator’s views on some of these themes.
Day One: Tuesday 13 October 2020
Day Two: Thursday 15 October 2020
Duration: 2.5 Hours per session
Sponsorship opportunity - click here to view the brochure