Sarah Lawrence

Sarah Lawrence has worked in financial services for nearly 20 years, with over 16 years’ experience gained at the Financial Ombudsman Service. During that time, Sarah worked as an adjudicator - investigating and mediating complaints in various product areas, working closely with ombudsmen on some of the most complex cases.

Sarah’s represented the ombudsman service at many training events for businesses about how the ombudsman service works, and looks at complaints, which has given her a strong understanding of the issues businesses face around complaints. Sarah also worked in and then subsequently led the ombudsman’s Technical Advice Desk
– providing over-the-phone guidance to businesses to help them resolve complaints at an earlier stage.



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