Treating Customers Fairly

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Treating customers fairly is a requirement for all regulated firms, no matter their size or the nature of the activities they undertake. The way in which firms ensure that they meet that requirement should, however, be proportionate and relevant to their size and activities.

In the last twelve months, there has been an additional regulatory focus in this area, with the FCA pursuing their new concept of the “Consumer Duty of Care.”  Whilst final rules are still in the making, we will be considering the existing TCF requirements alongside the new CDOC expectations that the FCA have.

This workshop considers the FCA’s TCF Outcomes that they expect firms to strive to achieve, how these might be achieved within both a firm’s culture and within its risk management framework.  Together with a look at the newly proposed

Attending this half day briefing will help attendees understand:

  • How the FCA regulates and supervises the Consumer Credit market
  • What are the 6 TCF outcomes that they expect firms to strive to achieve
  • What TCF means in the context of a firm’s conduct framework
  • Culture – What is it, how does it develop, how does a firm control it and what regulatory expectations surround it
  • The TCF implications for the product provider – distributor relationship
  • How a firm might assess their performance against the regulatory TCF outcomes
  • How the newly introduced Conduct Rules align to the good treatment of customers and what part each employee has to play
  • What impact the new CDOC will have with regards to the TCF expectations 

To book please click HERE

Event details

Event Date 13 Jun 22
Event Times 10.00 - 13.30
Event Venue On-Line Course
Event Price Members £334.00 inc VAT
Non members £454.80 inc VAT

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