Vulnerability: FCA principles into practice

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Financial services firms regulated by the Financial Conduct Authority (including all consumer credit providers) are subject to the FCA’s guidance on vulnerable consumers. This is most clearly defined and regulated in the Consumer Credit Sourcebook (CONC) and the Mortgages and Home Finance: Conduct of Business Sourcebook (MCOB).

This course, developed and delivered in partnership between the FLA and the Money Advice Trust will explore the regulatory expectations on firms and best practice in supporting vulnerable consumers.

By attending this course delegates will:

• Understand what is meant by “vulnerable” within financial services
• Understand relevant legislation and key regulatory responsibilities
• Consider the impact of the latest FCA publications in this space
• Consider a range of useful skills and techniques to encourage good practice by frontline staff

Who should attend?

• Frontline staff
• Specialist team members and/or “Vulnerability Champions”
• Supervisors or Team Leaders with specific responsibility for “vulnerable customers”
• Staff needing a refresh or update on the FCA’s approach
• Staff who support or indirectly support a vulnerable customer strategy

As part of a wider programme…
This course is complemented by the additional FLA and Money Advice Trust course:
Vulnerability and lending: customer decision-making and credit products - 21 April 2020

Event details

Event Date 10 Jul 20
Event Times 9.30 - 16.30
Event Venue Finance & Leasing Association
2nd Floor Imperial House 8 Kean Street
Event Price Members £558.00 inc VAT
Non members £750.00 inc VAT
Event Dress code smart/casual
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