Vulnerability: FCA principles into practice - 23 & 24 April

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This online course, developed and delivered in partnership between the FLA and the Money Advice Trust, will explore the regulatory expectations on firms and best practice in supporting vulnerable consumers.

All financial services firms regulated by the FCA are subject to guidance on vulnerable consumers. This is most clearly defined and regulated in the Consumer Credit Sourcebook (CONC) and the Mortgages and Home Finance: Conduct of Business Sourcebook (MCOB).

By attending this course delegates will:

• Understand what is meant by “vulnerable” within financial services
• Understand relevant legislation and key regulatory responsibilities
• Consider the impact of the latest FCA publications in this space
• Consider a range of useful skills and techniques to encourage good practice by frontline staff

Course Fee:
 
FLA Member Rate: £715.00 plus VAT 
 
New to Finance Member Rate: £643.50 plus VAT 
 

Non-Member Rate: £915.00 plus VAT 

Please click HERE to book

Event details

Event Date 23 Apr 24 - 24 Apr 24
Event Times 9.30am - 1pm
Event Venue On-Line Course
Event Price Members £858.00 inc VAT
Non members £1098.00 inc VAT

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