22 Jun 2018
Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.
27 Jun 2018
The FLA’s keynote asset finance conference will explore what the future of leasing and HP might look like. The programme will cover a range of topics including an economic overview, how to re-engineer your workforce to make your business thrive, the changing needs of SMEs, the way technology is impacting on the sector and how to prepare for a changing future.
29 Jun 2018
The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.
02 Jul 2018
If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.
This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.
03 Jul 2018
This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.
06 Jul 2018
This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforcement action by the FCA.
09 Jul 2018
Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.
16 Jul 2018
This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.
18 Jul 2018
The FCA’s main regulatory focus is now on whether firms have the right culture and the right products to deliver good outcomes for their customers.
This course will explore the FCA’s regulatory expectations and will give delegates practical guidance and enable them to undertake effective product reviews.
20 Jul 2018
For the Financial Conduct Authority, Behavioural Economics is an important approach regulating the Consumer Credit Sector.
As a result firms will need to consider to what extent the practical application of behavioural economics is embedded in their product design, distribution channels, sales strategies and internal processes to ensure that their customers’ interests are at the heart of everything they do.
This one day course aims to introduce firms and individuals to the concept of Behavioural Economics and the role it should play in their firms.
23 Jul 2018
The FCA has increased its efforts to fight every aspect of financial crime: money laundering,
terrorist financing, market manipulation and data theft.
The market regulator expects firms to understand where the risks lie, take appropriate steps to
combat financial crime, and react appropriately, all as part of the firm’s governance framework.
This course illustrates this real and significant threat to our industry and demonstrates how to
take a proactive approach to financial crime and enhance the policies, processes and
procedures firms currently have in place.
06 Sep 2018
This workshop explores the basics of how credit scoring works in a modern consumer lending business – the processes, the strategy, and the decisions. With a focus is on what scorecards look like, and how to use and manage them, the workshop is non-technical and aimed at the business user or strategist.
07 Sep 2018
This event will allow individuals to extend their learning about the new Regime and consider, on behalf of their business what areas, processes, documentation and record keeping systems will need reviewing and updating as a result of this new regime. It will allow Compliance & HR professionals to come together to learn from experience that has been gained in the banking sector, and to help them start to build their “to do” lists for project implementation.
10 Sep 2018
This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.
12 Sep 2018
This workshop uses case studies to examine the FCA’s six TCF Outcomes, how they should be
delivered within a firm’s culture and what Management Information will be required to evidence this.
14 Sep 2018
This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.
21 Sep 2018
This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.
02 Oct 2018
This one day seminar will provide a very practical overview of the new rules and what firms need to do to embed them within their organisations.
08 Oct 2018
The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.
15 Oct 2018
The focus of this course is to update delegates on recent developments in lease accounting and taxation. It is designed to provide a comprehensive understanding of the impact of
taxation on leasing and how this has changed over recent years, and offers a useful update to your existing lease accounting and tax knowledge.
17 Oct 2018
In order to comply with the FCA regime operative since the 1st of April 2014, all employees in consumer credit firms will need to be familiar with the Consumer Credit Rulebook – (CONC), ensure compliance and understand how CONC affects the processes and procedures adopted by their company.
Attending this one-day briefing will help attendees understand the main provisions of CONC, discuss questions of interpretation, work through some practical examples and applications, understand how CONC fits into the wider FCA Handbook and ensure their firm is fully compliant with the consumer credit rules.
02 Nov 2018
This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.
05 Nov 2018
Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.
06 Nov 2018
This one-day course provides delegates with an overview of the asset registration environment, best practice in conducting asset registration and how asset registration links through to key business functions and regulatory responsibilities.
07 Nov 2018
Over the past year Financial Crime has continued to move up FCA’s regulatory risk agenda.
Financial crime risks and threats are now core to FCA supervision.
This event will look at all the key current areas and risks across the financial crime landscape.
19 Nov 2018
The course covers the essential aspects of operational risk management and its challenges in the financial services industry. Crucial topics such as selection and reporting of leading KRIs, demonstrating business value of risk management and the formulation of a risk appetite statement are detailed and debated. Growing topics such as information security and conduct metrics are also covered.
04 Dec 2018
We are pleased to announce that the Christmas Drinks Reception will take place at The Royal College of Physicians.
This reception promises to be a great evening to celebrate the festive season with industry colleagues.
26 Feb 2019
The FLA’s Annual Dinner is the highlight of the finance and leasing industry’s social calendar and is always widely supported by the industry.