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Training Archives

  • 2014 Treating Customers Fairly - October web mini

    2014 Treating Customers Fairly (TCF) – EVENT FULL!!

    06 Oct 2014

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • 2012 Building Sustainable Repayment Plans for Customers in Default - October web mini

    2014 Building Sustainable Repayment Plans for Customers in Default

    08 Oct 2014

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • 2014 The Consumer Credit Rulebook (CONC) Understanding the new Rules - October web mini

    2014 The Consumer Credit Rulebook (CONC): Understanding the new rules – EVENT FULL!!

    09 Oct 2014

    In order to comply with the new FCA regime, all employees in consumer credit firms need to be familiar with the new Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • 2014 An Understanding of Vehicle Fraud and Investigation Procedures - October web mini

    2014 Understanding Vehicle Fraud and Investigation Procedures

    22 Oct 2014

    This course examines the remit of the Association of Chief Police Officers (ACPO) Vehicle Crime Intelligence Service (AVCIS), how it operates and what lenders are required to do to ensure that all referrals to AVCIS are completed accurately and in line with the police reporting rules. The course will be of interest to finance companies that fund AVCIS or those considering participating in the scheme.

  • FCAF New image 2015

    2014 Foundation course in Asset Finance – TWO DAY COURSE

    28 Oct 2014

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • 2014 Effective Complaints Handling - November web mini

    2014 Effective Complaints Handling

    04 Nov 2014

    Financial Services firms which are regulated by the FCA are subject to Dispute Resolution Rules (DISP) for complaint handling. By the end of the course delegates will have a thorough understanding of the procedures required to meet the new regulatory standards.

  • 2014 Operational Risk Management - November web mini

    2014 Operational Risk Management –
    EVENT FULL!!

    06 Nov 2014

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • 2014 Consumer Law for Motor Finance Providers - October mini web

    2014 Consumer Law for Motor Finance Providers

    13 Nov 2014

    The legal framework for consumer protection has been updated as a result of the Consumer Credit Act 2006 and the EU Consumer Credit Directive. Further change took place in April 2014 as a result of the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA).

  • 2014 The Consumer Credit Rulebook (CONC) Understanding the new Rules - December mini web

    2014 The Consumer Credit Rulebook (CONC): Understanding the new rules – EVENT FULL!!

    01 Dec 2014

    Consumer, motor and asset finance providers need to carefully navigate through the Financial Conduct Authority’s (FCA) new regulatory framework (including PRIN, SYSC, GEN and DISP), and the hybrid system of regulation under the Consumer Credit Act 1974 and the FCA’s Consumer Credit Sourcebook (CONC).

  • 2014 Understanding how the Financial Conduct Authority will regulate consumer credit - FINAL - December Mini Web

    2014 Understanding how the FCA regulates consumer credit

    08 Dec 2014

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • gift of money

    2015 Understanding how the FCA regulate Financial Incentives

    15 Jan 2015

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforecement action by the FCA.

  • FCAF New image 2015

    2015 Foundation course in Asset Finance – TWO DAY COURSE

    21 Jan 2015

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • iStock_000025877977 Regular

    2015 Understanding Credit Scoring

    23 Jan 2015

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • Default notice

    2015 Building Sustainable Repayment Plans for Customers in Default

    26 Jan 2015

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • Small Risk image

    2015 Essential Underwriting Skills – TWO DAY COURSE

    27 Jan 2015

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • iStock_000019988784 small

    2015 Understanding Anti-Money Laundering

    30 Jan 2015

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • Scales image

    2015 Treating Customers Fairly (TCF)

    02 Feb 2015

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • iStock_000015060965Medium

    2015 An Understanding of Vehicle Fraud and Investigation Procedures

    03 Feb 2015

    This course examines the remit of the Association of Chief Police Officers (ACPO) Vehicle Crime Intelligence Service (AVCIS), how it operates and what lenders are required to do to ensure that all referrals to AVCIS are completed accurately and in line with the police reporting rules. The course will be of interest to finance companies that fund AVCIS or those considering participating in the scheme.

  • Rule book image

    2015 The Consumer Credit Rulebook (CONC): Understanding the new rules

    06 Feb 2015

    Consumer, motor and asset finance providers need to carefully navigate through the Financial Conduct Authority’s (FCA) new regulatory framework (including PRIN, SYSC, GEN and DISP), and the hybrid system of regulation under the Consumer Credit Act 1974 and the FCA’s Consumer Credit Sourcebook (CONC).

  • Approved Stamp image

    2015 Understanding the Approved Person Regime

    09 Feb 2015

    Attending this one-day briefing will help attendees understand the standards that the FCA will apply to all Approved Persons, the Statements of Principle and Code of Practice, what is meant by “Fitness and Propriety” and what the Significant Influence Functions (SIF) are – and how the interviews will work.

  • NEW 2013 image - iStock_000018334106Large

    2015 Effective Complaints Handling

    13 Feb 2015

    Financial Services firms which are regulated by the FCA are subject to Dispute Resolution Rules (DISP) for complaint handling. By the end of the course delegates will have a thorough understanding of the procedures required to meet the new regulatory standards.

  • Maze image

    2014 Understanding how the FCA regulates consumer credit

    16 Feb 2015

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • HiRes

    2015 Intermediate Leasing – THREE DAY COURSE

    17 Feb 2015

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • iStock_000007387225Large

    2015 Operational Risk Management

    03 Mar 2015

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • Code cover image

    2015 FLA Lending Code Workshop

    09 Mar 2015

    All full members must comply with the FLA Lending Code and should have internal monitoring procedures in place to ensure that compliance with the Code is maintained. This workshop will provide an overview of the Code’s requirements, how customers can bring complaints under the Code’s Complaints Scheme and how the FLA will monitor compliance.

  • Cover image

    2015 Consumer Credit Litigation – A Legal Framework

    16 Mar 2015

    The Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006 and, even more recently, by the EU Consumer Credit Directive) is a notoriously difficult piece of legislation for both creditors and debtors. It has understandably created a significant number of legal challenges. This course considers how best to avoid such disputes.

  • iStock_000003359512Large

    2015 Consumer Law for Motor Finance Providers

    18 Mar 2015

    The legal framework for consumer protection has been updated as a result of the Consumer Credit Act 2006 and the EU Consumer Credit Directive. Further change took place in April 2014 as a result of the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA).

  • iStock_000009827893Large

    2015 Introduction to Consumer Credit

    10 Apr 2015

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • FCAF New image 2015

    2015 Foundation course in Asset Finance – TWO DAY COURSE

    14 Apr 2015

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • Young corrupted businessman behind the prison bars

    2015 Beating Asset Finance Fraud –
    EVENT FULL

    17 Apr 2015

    Using case studies, this course examines the various types of asset finance fraud, how they work, where the asset financier is exposed, and the best ways of stopping and preventing such frauds.

  • Scales image

    2015 Treating Customers Fairly (TCF)

    20 Apr 2015

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • iStock_000025877977 Regular

    2015 Understanding Credit Scoring

    22 Apr 2015

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • iStock_000004740117Large

    2015 Vulnerability Workshop – APRIL

    30 Apr 2015

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • Default notice

    2015 Building Sustainable Repayment Plans for Customers in Default

    07 May 2015

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • iStock_000015889548Large -new 2013 image

    2015 Lease Accounting and Tax Update

    08 May 2015

    The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.

  • iStock_000004740117Large

    2015 Vulnerability Workshop – MAY – EVENT FULL!!

    11 May 2015

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • Small Risk image

    2015 Essential Underwriting Skills – TWO DAY COURSE

    12 May 2015

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • gift of money

    2015 Understanding how the FCA regulate Financial Incentives

    14 May 2015

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforecement action by the FCA.

  • NEW 2013 image - iStock_000018334106Large

    2015 Effective Complaints Handling

    15 May 2015

    Financial Services firms which are regulated by the FCA are subject to Dispute Resolution Rules (DISP) for complaint handling. By the end of the course delegates will have a thorough understanding of the procedures required to meet the new regulatory standards.

  • HiRes

    2015 Intermediate Leasing – THREE DAY COURSE

    18 May 2015

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • iStock_000019988784 small

    2015 Understanding Anti-Money Laundering

    21 May 2015

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • Maze image

    2015 Understanding how the FCA regulates consumer credit

    28 May 2015

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • Approved Stamp image

    2015 Understanding the Approved Person Regime

    29 May 2015

    Attending this one-day briefing will help attendees understand the standards that the FCA will apply to all Approved Persons, the Statements of Principle and Code of Practice, what is meant by “Fitness and Propriety” and what the Significant Influence Functions (SIF) are – and how the interviews will work.

  • Rule book image

    2015 The Consumer Credit Rulebook (CONC): Understanding the new rules – EVENT FULL!!

    04 Jun 2015

    In order to comply with the new FCA regime, all employees in consumer credit firms need to be familiar with the new Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • iStock_000038683132Large

    2015 Effective Collections Communication – JUNE

    05 Jun 2015

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • Scales image

    2015 Treating Customers Fairly (TCF)

    08 Jun 2015

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • iStock_000015060965Medium

    2015 An Understanding of Vehicle Fraud and Investigation Procedures

    09 Jun 2015

    This course examines the remit of the Association of Chief Police Officers (ACPO) Vehicle Crime Intelligence Service (AVCIS), how it operates and what lenders are required to do to ensure that all referrals to AVCIS are completed accurately and in line with the police reporting rules. The course will be of interest to finance companies that fund AVCIS or those considering participating in the scheme.

  • iStock_000009827893Large

    2015 Introduction to Consumer Credit

    26 Jun 2015

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • iStock_000007387225Large

    2015 Operational Risk Management

    07 Jul 2015

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • iStock_000003359512Large

    2015 Consumer Law for Motor Finance Providers

    09 Jul 2015

    The legal framework for consumer protection has been updated as a result of the Consumer Credit Act 2006 and the EU Consumer Credit Directive. Further change took place in April 2014 as a result of the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA).

  • Cover image

    2015 Consumer Credit Litigation – A Legal Framework

    10 Jul 2015

    The Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006 and, even more recently, by the EU Consumer Credit Directive) is a notoriously difficult piece of legislation for both creditors and debtors. It has understandably created a significant number of legal challenges. This course considers how best to avoid such disputes.

  • Young corrupted businessman behind the prison bars

    2015 Beating Asset Finance Fraud –
    EVENT FULL

    13 Jul 2015

    Using case studies, this course examines the various types of asset finance fraud, how they work, where the asset financier is exposed, and the best ways of stopping and preventing such frauds.

  • iStock_000038683132Large

    2015 Effective Collections Communication

    17 Jul 2015

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • FCAF New image 2015

    2015 Foundation course in Asset Finance – TWO DAY COURSE – EVENT FULL!!

    27 Jul 2015

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • iStock_000025877977 Regular

    2015 Understanding Credit Scoring

    30 Jul 2015

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • Small Risk image

    2015 Essential Underwriting Skills – TWO DAY COURSE – EVENT FULL!!

    03 Sep 2015

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • Default notice

    2015 Building Sustainable Repayment Plans for Customers in Default

    07 Sep 2015

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • NEW 2013 image - iStock_000018334106Large

    2015 Effective Complaints Handling

    08 Sep 2015

    Financial Services firms which are regulated by the FCA are subject to Dispute Resolution Rules (DISP) for complaint handling. By the end of the course delegates will have a thorough understanding of the procedures required to meet the new regulatory standards.

  • Maze image

    2015 Understanding how the FCA regulates consumer credit – EVENT FULL!!

    11 Sep 2015

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • Code cover image

    2015 FLA Lending Code Workshop

    14 Sep 2015

    All full members must comply with the FLA Lending Code and should have internal monitoring procedures in place to ensure that compliance with the Code is maintained. This workshop will provide an overview of the Code’s requirements, how customers can bring complaints under the Code’s Complaints Scheme and how the FLA will monitor compliance.

  • iStock_000038683132Large

    2015 Effective Collections Communication – EVENT FULL!!

    18 Sep 2015

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • iStock_000015889548Large -new 2013 image

    2015 Lease Accounting and Tax Update

    21 Sep 2015

    The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.

  • Rule book image

    2015 The Consumer Credit Rulebook (CONC): Understanding the new rules

    23 Sep 2015

    In order to comply with the new FCA regime, all employees in consumer credit firms need to be familiar with the new Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • HiRes

    2015 Intermediate Leasing – THREE DAY COURSE
    EVENT FULL!!

    28 Sep 2015

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • iStock_000019988784 small

    2015 Understanding Anti-Money Laundering
    EVENT FULL!!

    02 Oct 2015

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • Scales image

    2015 Treating Customers Fairly (TCF)
    EVENT FULL!!

    05 Oct 2015

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • iStock_000015060965Medium

    2015 An Understanding of Vehicle Fraud and Investigation Procedures

    06 Oct 2015

    This course examines the remit of the National Vehicle Crime Intelligence Service (NaVCIS), how it operates and what lenders are required to do to ensure that all referrals to NaVCIS are completed accurately and in line with the police reporting rules. The course will be of interest to finance companies that fund NaVCIS or those considering participating in the scheme.

  • iStock_000009827893Large

    2015 Introduction to Consumer Credit

    14 Oct 2015

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • FCAF New image 2015

    2015 Foundation course in Asset Finance – TWO DAY COURSE –
    EVENT FULL!!

    20 Oct 2015

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • iStock_000025877977 Regular

    2015 Understanding Credit Scoring

    28 Oct 2015

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • iStock_000003359512Large

    2015 Consumer Law for Motor Finance Providers

    02 Nov 2015

    The legal framework for consumer protection has been updated as a result of the Consumer Credit Act 2006 and the EU Consumer Credit Directive. Further change took place in April 2014 as a result of the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA).

  • iStock_000007387225Large

    2015 Operational Risk Management

    03 Nov 2015

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • Cover image

    2015 Consumer Credit Litigation – A Legal Framework

    06 Nov 2015

    The Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006 and, even more recently, by the EU Consumer Credit Directive) is a notoriously difficult piece of legislation for both creditors and debtors. It has understandably created a significant number of legal challenges. This course considers how best to avoid such disputes.

  • Small Risk image

    2015 Essential Underwriting Skills – TWO DAY COURSE – EVENT FULL!!

    17 Nov 2015

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • Main image

    2015 The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    18 Nov 2015

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

  • Print

    2015 Vulnerability Workshop – November
    EVENT FULL!!

    20 Nov 2015

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • Young corrupted businessman behind the prison bars

    2015 Understanding Fraud in Asset Finance

    24 Nov 2015

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

  • NEW 2013 image - iStock_000018334106Large

    2015 Effective Complaints Handling – EVENT FULL!!

    30 Nov 2015

    Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.

  • gift of money

    2015 Understanding how the FCA regulate Financial Incentives

    18 Jan 2016

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforecement action by the FCA.

  • Maze image

    2016 Understanding how the FCA regulate consumer credit

    26 Jan 2016

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • Default notice

    2016 Building Sustainable Repayment Plans for Customers in Default

    27 Jan 2016

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • Intro to Consumer Credit

    2016 Introduction to Consumer Credit – EVENT FULL

    01 Feb 2016

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • Rule book image

    2016 The Consumer Credit Rulebook (CONC): Understanding the new rules

    05 Feb 2016

    In order to comply with the FCA regime, all employees in consumer credit firms need to be familiar with the Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • Small Risk image

    2016 Essential Underwriting Skills – TWO DAY COURSE

    08 Feb 2016

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • iStock_000038683132Large

    2016 Effective Collections Communication

    12 Feb 2016

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • Scales image

    2016 Treating Customers Fairly (TCF)

    15 Feb 2016

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • HiRes

    2016 Intermediate Leasing – THREE DAY COURSE

    16 Feb 2016

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • NEW 2013 image - iStock_000018334106Large

    2016 Effective Complaints Handling – SOLD OUT

    26 Feb 2016

    Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.

  • Print

    Vulnerability Workshop – SOLD OUT

    04 Mar 2016

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • iStock_000019988784 small

    Understanding Anti-Money Laundering – SOLD OUT

    07 Mar 2016

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • iStock_000007387225Large

    Operational Risk Management

    09 Mar 2016

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • CLMFP 2016

    2016 Consumer Law for Motor Finance Providers – SOLD OUT

    11 Mar 2016

    This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.

  • handcuffs isolated

    2016 Understanding Fraud in Asset Finance

    14 Mar 2016

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

  • 2016 Consumer Credit Litigation - March-1

    2016 Consumer Credit Litigation – A Legal Framework

    18 Mar 2016

    The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.

  • Main image

    The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    21 Mar 2016

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

  • Code cover image

    2016 FLA Lending Code Workshop

    04 Apr 2016

    All full members must comply with the FLA Lending Code and should have internal monitoring procedures in place to ensure that compliance with the Code is maintained. This workshop will provide an overview of the Code’s requirements, how customers can bring complaints under the Code’s Complaints Scheme and how the FLA will monitor compliance.

  • FCAF New image 2015

    Foundation course in Asset Finance – TWO DAY COURSE – SOLD OUT

    12 Apr 2016

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • Scales image

    Treating Customers Fairly (TCF)

    09 May 2016

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business. Using case studies, this practical one day workshop will look at the FCA’s six TCF Outcomes, how they should be implemented within a firm’s culture and what Management Information will be required to evidence this.

  • HiRes

    Intermediate Leasing – THREE DAY COURSE – SOLD OUT

    11 May 2016

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • Small Risk image

    Essential Underwriting Skills – TWO DAY COURSE – SOLD OUT

    18 May 2016

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • iStock_000025877977 Regular

    2016 Understanding Credit Scoring

    20 May 2016

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • Maze image

    Understanding how the FCA regulate consumer credit

    24 May 2016

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • Default notice

    Building Sustainable Repayment Plans for Customers in Default

    25 May 2016

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • iStock_000019988784 small

    Understanding Anti-Money Laundering

    03 Jun 2016

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • gift of money

    Understanding how the FCA regulate Financial Incentives

    08 Jun 2016

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforcement action by the FCA.

  • Intro to Consumer Credit

    Introduction to Consumer Credit

    13 Jun 2016

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • iStock_000045846640_Large

    Behavioural economics: its application to consumer finance – SOLD OUT

    20 Jun 2016

    The FCA has expressed significant interest in the implications of behavioral economics for the
    regulation of consumer finance.

    This half-day course provides a comprehensive introduction, and gives examples of how behavioural economics can be applied by firms. Its applications range from reviews of product governance to the mitigation of conduct risk.

  • Print

    Vulnerability Workshop – SOLD OUT

    24 Jun 2016

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • Rule book image

    The Consumer Credit Rulebook (CONC): Understanding the new rules – SOLD OUT

    27 Jun 2016

    In order to comply with the FCA regime, all employees in consumer credit firms need to be familiar with the Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • iStock_000007387225Large

    Operational Risk Management

    01 Jul 2016

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • Main image

    The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    04 Jul 2016

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

  • handcuffs isolated

    Understanding Fraud in Asset Finance

    13 Jul 2016

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

  • Excellence concept is on the blackboard with thumb up hand aside.

    FCA Regulated Product Reviews – SOLD OUT

    15 Jul 2016

    The FCA’s main regulatory focus is now on whether firms have the right culture and the right products to
    deliver good outcomes for their customers.

    This course will explore the FCA’s regulatory expectations and will give delegates practical guidance and enable them to undertake effective
    product reviews.

  • FCAF New image 2015

    Foundation course in Asset Finance – TWO DAY COURSE – SOLD OUT

    21 Jul 2016

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • Contract image

    Consumer Credit Litigation – A Legal Framework

    25 Jul 2016

    The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.

  • CLMFP 2016

    2016 Consumer Law for Motor Finance Providers – SOLD OUT

    26 Jul 2016

    This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.

  • HiRes

    Intermediate Leasing – THREE DAY COURSE – SOLD OUT

    31 Aug 2016 - 02 Sep 2016

    Designed to provide a comprehensive understanding of the leasing market (including risk, taxation, documentation, lease evaluation, risk assessment and fraud), this course follows the process of a lease from beginning to end, giving delegates a better understanding of the lessor/lessee position.

  • Small Risk image

    Essential Underwriting Skills – TWO DAY COURSE

    05 Sep 2016

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • iStock_000025877977 Regular

    Understanding Credit Scoring

    09 Sep 2016

    The majority of credit providers in the UK use credit scoring when making consumer lending decisions. The workshop explores the basic principles of how credit scorecards are built, deployed and used.

  • Scales image

    Treating Customers Fairly (TCF) – SOLD OUT

    12 Sep 2016

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business.

  • Default notice

    Building Sustainable Repayment Plans for Customers in Default

    14 Sep 2016

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • iStock_000045846640_Large

    Behavioural economics: its application to consumer finance

    19 Sep 2016

    The FCA has expressed significant interest in the implications of behavioral economics for the
    regulation of consumer finance.

    This half-day course provides a comprehensive introduction, and gives examples of how behavioural economics can be applied by firms. Its applications range from reviews of product governance to the mitigation of conduct risk.

  • NEW 2013 image - iStock_000018334106Large

    Effective Complaints Handling – SOLD OUT

    26 Sep 2016

    Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.

  • iStock_000015889548Large -new 2013 image

    Lease Accounting and Tax Update – TWO PLACES LEFT

    28 Sep 2016

    The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.

  • Intro to Consumer Credit

    Introduction to Consumer Credit

    03 Oct 2016

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • Maze image

    Understanding how the FCA regulate consumer credit – ONE PLACE LEFT

    04 Oct 2016

    This course provides an overview of how the Financial Conduct Authority (FCA) regulates consumer credit. It also explains the journey from the old regulator (FSA) to the new one (FCA), and how this transformation has affected what supervision looks like today. It will consider what “Principles Based Regulation” is and how this will be applied to firms in the market place.

  • iStock_000019988784 small

    Understanding Anti-Money Laundering

    07 Oct 2016

    Combating money laundering is a regulatory requirement and an integral part of protecting an organisation from fraud and reputational risk. Delegates will be shown how to compare and benchmark the controls against the standards of the relevant regulatory bodies. Attendees will be prompted to review their own organisational systems.

  • gift of money

    Understanding how the FCA regulate Financial Incentives – TWO SPACES LEFT

    11 Oct 2016

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforcement action by the FCA.

  • iStock_000038683132Large

    Effective Collections Communication

    14 Oct 2016

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • Print

    Vulnerability Workshop – TWO SPACES LEFT

    17 Oct 2016

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • Rule book image

    The Consumer Credit Rulebook (CONC): Understanding the new rules – SOLD OUT

    31 Oct 2016

    In order to comply with the FCA regime, all employees in consumer credit firms need to be familiar with the Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • FCAF New image 2015

    Foundation course in Asset Finance – TWO DAY COURSE – ONE SPACE AVAILABLE

    07 Nov 2016

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • handcuffs isolated

    Understanding Fraud in Asset Finance

    14 Nov 2016

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

  • iStock_000007387225Large

    Operational Risk Management

    15 Nov 2016

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • Contract image

    Consumer Credit Litigation – A Legal Framework

    17 Nov 2016

    The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.

  • CLMFP 2016

    Consumer Law for Motor Finance Providers

    18 Nov 2016

    This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.

  • Main image

    The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    28 Nov 2016

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

  • FCAF New image 2015

    Foundation course in Asset Finance – TWO DAY COURSE – SOLD OUT

    16 Jan 2017

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • gift of money

    Understanding how the FCA regulate Financial Incentives – TWO SPACES LEFT

    23 Jan 2017

    This course considers the FCA’s expectations for regulated firms to manage their financial incentive arrangements for staff and third parties, such as intermediaries. It covers the relevant regulatory framework, considers potential sanctions which could be applied, and the recent enforcement action by the FCA.

  • Default notice

    Building Sustainable Repayment Plans for Customers in Default

    25 Jan 2017

    This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

  • Rule book image

    The Consumer Credit Rulebook (CONC)

    02 Feb 2017

    In order to comply with the FCA regime, all employees in consumer credit firms need to be familiar with the Consumer Credit Rulebook – “CONC”, and ensure compliance with CONC

  • Small Risk image

    Essential Underwriting Skills – TWO DAY COURSE

    06 Feb 2017

    This course presents the essential skills that are vital in understanding the financial and non-financial risks in any lending proposition. Mastering the assessment of these risks is central to business success.

  • Print

    Vulnerability Workshop – SOLD OUT

    10 Feb 2017

    This practical workshop aims to improve your knowledge, skills and confidence in working with customers who may be vulnerable. It will give you the opportunity to practice using these skills in the context of your day-to-day role.

  • NEW 2013 image - iStock_000018334106Large

    Effective Complaints Handling

    22 Feb 2017

    Financial services firms regulated by the FCA (including all consumer credit providers) are subject to FCAs’ Dispute Resolution Rules (DISP) for complaint handling. This course will explore regulatory expectations and best practice when dealing with disputes.

  • Scales image

    Treating Customers Fairly (TCF)

    23 Feb 2017

    Customer interests are at the heart of FCA regulation. Treating Customers Fairly (TCF) is one of the FCA’s 11 Principles for Business. Using case studies, this practical one day workshop will look at the FCA’s six TCF Outcomes, how they should be implemented within a firm’s culture and what Management Information will be required to evidence this.

  • iStock_000038683132Large

    Effective Collections Communications – SOLD OUT

    02 Mar 2017

    If IQ is intelligence quotient and EQ is emotional quotient, this course shows how powerful the two combined can become.

    This course gives participants the personal toolkit needed to communicate with customers in the collections and recoveries arena. It will also provide a clear understanding of how collection techniques have developed to ensure increased success rates and mutually beneficial solutions.

  • CLMFP 2016

    Consumer Law for Motor Finance Providers – SOLD OUT

    08 Mar 2017

    This one day course offers creditors an opportunity to fully understand the legal framework that governs the motor finance sector and examines in detail how legislation such as the Consumer Rights Act, Sale of Goods Act and the Supply of Goods Act define the creditors’ obligations to their consumer credit customers.

  • Contract image

    Consumer Credit Litigation – A Legal Framework

    13 Mar 2017

    The regulatory framework for consumer credit is highly complex and has given rise to (and continues to give rise to) much litigation. This one day course offers lenders and those who hire goods an opportunity to fully understand the evolving regulatory framework, existing case-law and potential future trends.

  • iStock_000045846640_Large

    Behavioural Economics: its application to consumer finance

    15 Mar 2017

    The FCA has expressed significant interest in the implications of behavioral economics for the
    regulation of consumer finance.

    This half-day course provides a comprehensive introduction, and gives examples of how behavioural economics can be applied by firms. Its applications range from reviews of product governance to the mitigation of conduct risk.

  • iStock_000007387225Large

    Operational Risk Management

    17 Mar 2017

    Operational Risk is defined as the risk of loss resulting from inadequate or failed internal processes, people or systems. This is a comprehensive introductory course which deals with an essential area of non-financial risk management.

  • Main image

    The Principles of Reciprocity – How is credit data accessed and shared in the UK?

    20 Mar 2017

    This is a comprehensive introductory course on how credit data is shared and accessed in the UK, including the key principles for sharing and accessing the data and the governance of these principles. It will also provide an overview of the future developments that could impact data sharing in the future.

  • Excellence concept is on the blackboard with thumb up hand aside.

    FCA Regulated Product Reviews – SOLD OUT

    22 Mar 2017

    The FCA’s main regulatory focus is now on whether firms have the right culture and the right products to
    deliver good outcomes for their customers.

    This course will explore the FCA’s regulatory expectations and will give delegates practical guidance and enable them to undertake effective
    product reviews.

  • FCAF New image 2015

    Foundation course in Asset Finance – TWO DAY COURSE – SOLD OUT

    04 Apr 2017

    The Foundation course in Asset Finance provides a comprehensive overview of the significant role played by the asset finance industry in the provision of business finance; how it is currently shaped by legal, fiscal and financial imperatives; and provides an insight into the future of the industry.

  • Intro to Consumer Credit

    Introduction to Consumer Credit – TWO DAY COURSE

    06 Apr 2017

    This introductory course offers delegates a comprehensive grounding in the key elements of consumer credit regulation. It covers the complexities of advertising and the fundamentals of documentation, including key clauses in agreements and the implications of early settlement.

  • Protection background. Technology security, encode and decrypt, techno scheme, vector illustration

    Cyber Security Awareness – SOLD OUT

    11 Apr 2017

    This course provides delegates with a thorough understanding of cyber security as well as the associated threats, risks and different mitigation strategies. Cyber security concepts are demystified and the risks are normalised using live demonstrations, case studies, and explanations of jargon and technical terms.

  • handcuffs isolated

    Understanding Fraud in Asset Finance

    12 Apr 2017

    Using prior instances and shared experience, this course reviews a number of likely fraud possibilities. Opportunity is taken to understand how processes and procedures can be changed to minimise exposure to fraud.

  • iStock_000015889548Large -new 2013 image

    Lease Accounting and Tax Update – SOLD OUT

    25 Apr 2017

    The focus of this course is to update delegates on recent developments in lease accounting and taxation. This course is designed to provide a comprehensive understanding of the impact of taxation on leasing and how this has changed over recent years.