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2015 Building Sustainable Repayment Plans for Customers in Default

2015 Building Sustainable Repayment Plans for Customers in Default - May mini web

This course will help identify the customer information necessary to efficiently assess different levels of income and expenditure in order to build more effective repayment plans that are sustainable over the repayment period.

By the end of the course participants will have:

  • Sought to build trust with customers to put in place more effective repayment arrangements
  • Understood the key income criteria
  • Understood the key expenditure criteria
  • Reviewed a number of sample budgets in order to determine repayment amounts within a collections context