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2015 FLA Lending Code Workshop

2015 Lending Code Workshop - September-mini web

The revised FLA Lending Code was published on 1st February 2012 and was updated October 2014. The Code sets standards of good practice in consumer lending.  It provides assurance to customers that they can buy with confidence from full members of the FLA. All full members must comply with the Code and should have internal monitoring procedures in place to ensure that compliance with the Code is maintained.

This workshop will provide an overview of the Code’s requirements, how customers can bring complaints under the Code’s Complaints Scheme and how the FLA will monitor compliance.