The FCA expects customers’ interests to be at the heart of how firms do business. TCF is one of the FCA’s 11 Principles for Business and should be a core part of the culture of each financial services organisation.
Using case studies, this practical one day workshop will look at the FCA’s six TCF Outcomes, how they should be implemented within a firm’s culture and what Management Information will be required to evidence this.
BY THE END OF THIS COURSE DELEGATES WILL:
- Appreciate why TCF needs to be embedded within a firm’s culture and how this fits with the FCA’s expected TCF outcomes
- Understand how to assess customer outcomes
- Be aware of how the FCA will assess TCF when taking regulatory action
- Understand what Management Information should be in place to monitor the outcomes which firms are achieving for customers, and to identify potential risks before they happen