Asset Finance

Consumer Finance

Motor Finance

12th Annual Motor Finance Convention

9:00   Registration and coffee

9:45   Welcome and opening remarks from the chair
Steve Gowler, Managing Director
RCI Financial Services
Chairman, Motor Finance Division
Finance & Leasing Assocation

10:00   Working for you
Stephen Sklaroff, Director General
Finance & Leasing Association

10:20   UK Economic outlook
• Macroeconomic overview and forecasts
• Expectations for monetary policy
• The outlook for credit markets
 Andrew Goodwin, Senior Economist
Oxford Economics

10:50   FCA regulation – the last year and next steps
• Update on authorisations, research, thematic reviews and consultations
• Changes affecting the motor finance sector
• Plans for 2016
David Geale, Director of Policy
Financial Conduct Authority

11:20   Refreshments

12:00   Working successfully with the Consumer Rights Act
• Overview of the CRA
• Practical information for dealers and finance providers
• Dealing effectively with customers under CRA
Melanie Chell, Partner

12:30   Effective complaint handling
• Lessons learned from FOS data
• How to prevent a complaint reaching FOS
• How FOS can work with businesses
Juliana Francis, Senior Ombudsman, Banking & Consumer Credit
Financial Ombudsman Service

13:00   The future for residual values
• Trends and forecasts for residual values
• How this impacts consumer outcomes
• What this can mean for motor finance products
Dylan Setterfield, Senior Editor of Forecasting
CAP Automotive Limited

13:30   Lunch

14:30   Striking the right balance with collection practices
• Changes to pre-legal collection
• Relevant law in both England and Wales together with Scotland and what it means in practice
• Special measures to protect motor finance providers in court
Ricky Cannon, Managing Associate
Brodies LLP
John Perez, Partner

15:00   Case study: Remuneration
• The changing regulatory landscape
• Changing customer expectations
• The response from BMW Financial Services
Mike Dennett, CEO
BMW Financial Services

15:30   Closing remarks from the chair

15:45   Conference closes