Asset Finance

Consumer Finance

Motor Finance

FLA Regulation Conference – Navigating the changing landscape

9.00 Registration and coffee

10.00 Chairman’s Introduction
Tom Woolgrove, Chief Executive, Premium Credit

10.10 FCA Regulation: establishing an effective dialogue
Stephen Sklaroff, Director General, FLA

10.30 FCA Regulation: regulatory focus in 2017/18
• FCA Credit Priorities 2017/18
• Culture, governance and controls
• What’s on the horizon
Roma Pearson, Head of Department, Supervision – Retail & Authorisations Division, FCA

11.00 Effective complaint handling
• Rethinking the culture behind complaint handling
• Smarter interaction with FOS
• Early action on future complaint trends
Tony Boorman, Managing Director, Promontory Financial Group (UK) Ltd

11.30 Coffee break

11.50 Senior Managers and Certification Regime – effective preparation and implementation
• What the new regime will involve
• Which parts of the business will be affected
• How to prepare and implement effectively
Julie Pardy, Lead Regulatory Consultant, Worksmart

12.20 Culture, definition, description, direction
• The power of understanding culture
• How to assess culture and the regulator’s expectations
• ‘Direction of travel’ and ‘transformation mapping’
Dawn Belton, Head of People and Culture, Huntswood

12.50 Chairman’s summary

13.00 Lunch

14.00 Vulnerability: new data, new tools, new insights
• Study of over 3000 UK frontline staff
• Debt collection: identifying and supporting customers (suicide, mental illness, serious illness,
• Lending: complying with CONC on mental capacity (credit provision, intermediated credit,
and online applications)
Chris Fitch, Research Fellow, Personal Finance Research Centre at the University of Bristol, Vulnerability Lead, Money Advice Trust

14.30 The 4th Anti-Money Laundering Directive
• Key changes under the Directive
• The Joint Money-Laundering Steering Group’s response
• Updates to the JMLSG Guidance and how they affect firms
David Swanney, Executive Secretary and Draftsman, JMLSG

14.55 Data Protection regulation – final preparations
• Privacy Notices and Fair Processing
• Customer consent
• Checklist to implementation
Elaine Fletcher, Technical, Commercial, Data Protection, DWF LLP

15.20 Chairman’s final comments

15.30 Conference closes