Asset Finance


Consumer Finance


Motor Finance


Phil Dockerill

Phil worked in the insurance industry for 25 years before leaving the Prudential in 2002. He was a Training Manager responsible for the design and delivery of soft skills and technical training (both in financial services and IT topics). He was also responsible for developing and delivering customer relationship management (CRM) training for call centre staff.
   
Since leaving the Prudential, Phil has consulted and trained across the industry on the effective implementation of policies and procedures designed to deliver compliance and business results. In particular, Phil helps businesses put in place complaints processes that enable staff to understand how to apply the process and make consistent dispute resolution decisions.