The Insurance Distribution requires all relevant employees to undergo appropriate training and development.
The FCA has now put in place a requirement for any firm involved in these transactions, whether in an authorised capacity or as an appointed representative, to ensure that all affected employees comply with this directive.
Firms must now ensure that appropriate employees complete a minimum of 15 hours of professional training and development each year. Where a firm undertakes general insurance distribution each such employee must be able to demonstrate compliance with minimum specified professional knowledge and competence requirements covering:-
• the terms and conditions of policies offered
• the law and regulation governing the distribution of insurance products
• claims handling
• complaints handling
• assessing customer needs
• the insurance market
• business ethics standards
• financial competence
When assessing training needs each firm should consider the role of the employee and the activities required of that employee. The type of distribution and the products sold should also be considered. This course will provide 5 of the required 15 hours of professional training. Core topics covered include the insurance market and its regulation, assessment of customer needs, business culture and business ethics and standards, financial practice and complaints handling.